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Shipping Policy

Shipping Policy

Effective Date: September 3rd, 2025

 

 

1. Introduction

At MTS Lab Supply ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://mtslabsupply.com/

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • United States of America


  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping United States of America

    • Standard Shipping: Free shipping on all orders over $50.

    • Flat Rate Shipping: $5 flat rate for orders under $50.

  • International Shipping:

    • Standard International Shipping: [e.g., $15 flat rate.]

    • Customs and Duties:

      • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 5:00 PM will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 3-5 business days

    • Expedited Shipping: 1-2 business days

  • International Shipping:

    • Standard International Shipping: 7-14 business days

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • We partner with reputable carriers to ensure your package arrives safely.

      • Domestic Carriers:  USPS, UPS, FedEx

      • International Carriers: DHL, FedEx International

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 

7. Order Tracking

  • Tracking Information:

    • After your order has been shipped, you will receive an email containing:

      • Tracking Number

      • Carrier Name

      • Link to Track Your Package

  • How to Track Your Order:

    • Visit https://mtslabsupply.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@mtslabsupply.com or +1800 576 7952

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it:

      • Verify the shipping address provided.

      • Check with neighbors or building management.

      • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:

    • If your package arrives damaged:

      • Take photos of the damaged packaging and items.

      • Contact us within  7 days at support@mtslabsupply.com

      • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • If any items are missing from your order:

      • Contact us within 7 days of receiving your package.

      • Provide your order number and details of the missing item(s).

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Return and Refund Policy

  • Returns:

    • Returns are accepted within 30 days of receiving your order.

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are processed within 14 days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

    • Please refer to our Return and Refund Policy for detailed information.

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • If a package is returned to us due to an incorrect address:

      • We will contact you to arrange reshipment.

      • Additional shipping charges may apply.

 

 

12. International Customs and Duties

  • Customs Clearance:

    • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

  • Taxes and Duties:

    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Customs Policies:

    • Customs policies vary widely by country. Please contact your local customs office for more information.

 

 

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@mtslabsupply.com

  • Customer Service Phone: 1800 576 7952

  • Company Address:

    • MTS Lab Supply

    • 14321 Winter Breeze Drive, Suite # 214, 23113

    • Midlothian, Virginia 23113,  USA

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST

 

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with MTS Lab Supply!

We appreciate your business and are committed to providing you with exceptional service

Brand By Brand

Globe Scientific Shipping Policy

  • All orders are shipped F.O.B. Mahwah, New Jersey.

  • Unless a specific shipping method is requested at the time of order, shipments will be sent via the surface carrier selected by Globe Scientific.

  • Most in-stock items ship within 72 hours of order receipt, excluding weekends and holidays.

  • Emergency shipments (Next Day or 2nd Day service) may be processed until 3:00 PM EST, subject to change without notice.

  • Drop shipments are available at no additional handling charge. Standard freight and delivery charges apply.

  • Shipping timelines are estimates and may vary based on product availability, carrier performance, and order volume.

Delivery, Damage & Discrepancies

  • Shipping discrepancies must be noted on the carrier’s bill of lading and signed by the carrier’s driver at the time of delivery.

  • All other order discrepancies must be reported within 5 days of receipt of merchandise.

  • Damaged goods shipped via UPS or FedEx must be refused at delivery.

  • Truck-freight damage must be noted on the bill of lading and signed by the driver at delivery.

  • Customers must notify Globe Scientific Customer Service immediately at (201) 599-1400 for any damage claims.

  • Globe Scientific is not responsible for damaged packages that were not refused or properly documented at delivery.